For 15 years, my wife Eunice and I have tried to give you, our customer, the best in service, knowledge and competitive pricing.

Now, with 9 stores it’s impossible to do it ourselves. As you’ll see, we’ve achieved at least some of the goals, but only with amazing help from our Associates.

Before I continue, let me tell you that when I shop in any retail store, I want friendly, knowledgeable staff, I want competitive prices, and if I’m not satisfied, I want satisfaction, either give me another product to do the job, or my money back---cheerfully!

We try very hard to impart this philosophy to every one of our Associates, and you know, I think it is working. Here’s my first clue. Recently we started sending email newsletters, and we are getting some really nice replies

 Ann ******* writes;

     ‘Hi, Is there any way to contact Joanne who used to work at Good Health Mart? She helped me get rid of my high blood pressure and my overload of chemicals. I now have a daughter who has cancer. They (the doctors) say it is ‘contained’ and want to do surgery later. Is there anything I can do? I was told over and over again there was no help for the chemical overload, but Joanne immediately had the answer and the results have been great.’

We’ve responded to Ann to help her daughter fight her cancer.

Barbara ******* writes;

    ‘Hello, I’m a steady customer and I have always received good service. I have often asked for special orders and my requests have always been filled. ‘(Barbara happened to be in a competitors store and observed)……. ‘the young clerk showed her (an older lady),  some digestive enzymes and probiotics, but the lady said they were too expensive, and the clerk did not suggest an alternative.

I told her to go to your store and buy the Natural Factors brand which she could buy one and get the second one at half price.

'……Your store is better than most and I’m glad I found you. I think that a lot of people have grave (health) concerns and sometimes the health store is one of the first places they come, and it’s important that the staff is knowledgeable.’

We’ve called Barbara, thanked her, and gave her a little gift for helping us get a new customer.

These are but a few of the letters we get. If you have a story or a request or even a criticism, (nobody is perfect) please let us know. My email is murray@goodhealthmart.com .

Yours in good health,

Murray McMahon, CEO